This phone is in perfect working order, has a few scratches on the housing and chunks out of the side the back and the accept/decline buttons are missing but they can be bought very cheaply and easily applied! This phone has nothing wrong with the way it works, i am only getting rid of it because i have a new phone, this phone has a touch screen that works perfectly, it does as instructed! If i have not answered all of your question please contact! This phone will have to be picked up contact for details.