This item is a new replacement handset from blackberry and selling as I have upgraded to a bold. Item has all the protective seals in place to front and back of phone. Item comes in original box with all brand new blackberry products sealed: battery, phone charger, usb and earphones. Come with all blackberry booklets. The price reflects amazing extras including; 5 screen protectors!!! A genuine bb 9360 spare battery and also as you see in pics a wall charging pod which means you can always have an extra battery fully charged just plug it in and let it charge...